Manager, Contracts & Commercial Performance
Clerk Grade 11/12 | Full-time | Contract until December 2025

About the Role

Join Revenue NSW as Manager, Contracts & Commercial Performance and lead a dynamic team in delivering exceptional contract management services. In this strategic role, you'll oversee the complete lifecycle of high-value commercial contracts while driving innovation and building strong supplier partnerships that deliver measurable value to the organisation.

Key Responsibilities

Team Leadership & Strategy

• Lead and develop the Contracts & Commercial Performance team to deliver world-class contract management services
• Design and implement innovative frameworks, strategies, and systems that enhance operational efficiency and supplier relationships
• Build the strategic capability of our procurement function through continuous improvement initiatives

Contract Management Excellence

• Develop comprehensive Contract Management Plans with robust KPIs, governance structures, and risk mitigation strategies
• Monitor contract performance, track benefits realisation, and deliver detailed outcomes reporting
• Provide expert guidance on contract clause formulation and supplier performance optimisation strategies

Stakeholder & Supplier Relations

• Cultivate and maintain strategic relationships with key stakeholders and suppliers
• Proactively identify and mitigate risks while maximising contract value and outcomes
• Lead complex negotiations for contract variations, renewals, and dispute resolution

What You'll Bring

Leadership & Collaboration

• Proven ability to build high-performing teams and deliver results through collaborative leadership
• Exceptional stakeholder management skills with experience across diverse organisational levels

Technical Expertise

• Demonstrated experience managing contracts teams with deep understanding of commercial agreements and partnership strategies
• Comprehensive knowledge of end-to-end contract administration, governance frameworks, and financial management principles
• Strong track record in complex negotiations and delivering measurable procurement outcomes

Communication & Interpersonal Skills

• Outstanding verbal and written communication abilities
• Advanced negotiation, facilitation, and conflict resolution capabilities
• Proven ability to influence and engage stakeholders at all levels

What We Offer

• Flexible Working Arrangements
• Choose from our offices in Parramatta, Lithgow, Maitland, Gosford, or Wollongong
• Flexible working options to support work-life balance
• Occasional travel to Parramatta for team collaboration and stakeholder engagement

Professional Development

• Opportunity to shape strategic procurement outcomes for NSW
• Work with a diverse, regional team committed to excellence
• Contribute to meaningful public service that builds a prosperous, safe, and fair society

How to Apply

Submit your application including:

Current CV highlighting relevant experience

Cover letter demonstrating alignment with the role requirements

Questions? Contact Leona Lobo at [email protected]


About Revenue NSW

As NSW's principal revenue management agency within the Department of Customer Service, Revenue NSW plays a vital role in contributing to a prosperous, safe, and fair society. We collect revenue, resolve fines, administer grants, and recover debt-work that directly supports essential public services across the state.

We value diversity, regional representation, and flexible working arrangements that enable our people to thrive both professionally and personally.

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 29th August 2025, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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