Sales & Service Consultant – Direct Sales Team
Industry: Life Insurance
Location: Sydney CBD (Hybrid: 3–4 days WFH)
Salary: $85,000 – $95,000k Base + Benefits

About the Role

WOW Recruitment is partnering with one of Australia’s fastest-growing life insurance providers to find a motivated and customer-focused Sales & Service Consultant.

This role is all about delivering a standout experience – supporting customers through their applications, managing servicing requests, and ensuring every interaction leaves a positive impression. You’ll be joining a business known for its award-winning culture and genuine commitment to career development.

Why You’ll Love It

• Competitive salary package with clear pathways for career growth
• Hybrid model: work from home 3–4 days a week
• Every second Friday off – enjoy a true work-life balance
• Be part of an award-winning business with one of the highest employee engagement scores in the industry
• Work with a supportive, down-to-earth team that celebrates success together
• Regular team lunches, offsite trips, and social events that make work fun

What You’ll Be Doing

• Deliver outstanding customer service that builds trust and loyalty
• Guide customers over the phone through life insurance applications with accuracy and compliance
• Conduct tele-underwriting calls to gather important risk-related information
• Process new business applications, onboarding, and servicing requests efficiently and compliantly
• Collaborate with key teams including Underwriting, Operations, Product, Marketing, and Customer Service
• Suggest improvements to processes and service delivery to support ongoing growth

What We’re Looking For

• Previous experience in sales, customer service, or life insurance administration (financial services experience highly regarded)
• Excellent phone communication skills with the ability to build rapport quickly
• Strong attention to detail and a commitment to compliance
• Ability to stay organised and accurate in a fast-paced environment
• A proactive, solution-focused mindset that aligns with company values
• Driven to deliver great outcomes for both customers and the business

Keen to join a business that’s redefining life insurance?
Apply now or reach out for a confidential chat: [email protected]