Position Description

Role: Sales & Customer Service Consultant
Reports To: General Manager / Director
Location: Warriewood (Northern Beaches), NSW
Employment Type: Full-time; potential for remote component

About Comfort Heat

Comfort Heat is a leading Australian-owned provider of underfloor heating solutions. With over 25 years of experience, we specialise in designing, supplying, installing, and servicing heating systems for residential and commercial projects. Through our divisions — Comfort Heat, Warm Floors, and Intaflo — we deliver tailored solutions using advanced technology, renewable energy integration, and a customer-focused approach.

Comfort Heat is looking for a full-time Sales and Customer Service Consultant to join our team. You'll handle inbound enquiries, prepare quotes, and support customers throughout their heating projects — no cold calling!

Role Overview

The Sales and Customer Service Consultant will be a first point of contact for customers, responsible for managing enquiries, providing product information, processing orders, and coordinating installations or service calls. In addition, the role will focus on identifying sales opportunities, following up leads, preparing quotations, and building strong customer relationships to drive growth across our Comfort Heat and Warm Floors divisions.

This is a customer-facing role suited to someone who enjoys problem-solving, engaging with prospects and customers, and contributing to sales outcomes, while ensuring our customers receive the highest level of support.

Key Responsibilities

· Manage inbound phone and email enquiries, providing product advice and solutions.

· Prepare and follow up on quotations to convert opportunities into sales.

· Manage leads and opportunities in our CRM (Salesforce).

· Coordinate bookings for installations and service calls through our job management system (Ascora).

· Build strong relationships with homeowners, builders, and contractors.

· Support the General Manager and wider team as required.

Skills & Experience

Essential:

· Excellent communication skills, both phone and email.

· Minimum 2-3 years proven experience in sales and/or customer service, with a professional, customer-first approach.

· Strong computer skills - MS Office, CRM/ job management systems (Salesforce and Ascora experience highly regarded).

· Positive attitude, proactive approach, and strong organisational skills.

· Ability to prepare and process quotations, orders, and project documentation.

· Excellent organisational skills with the ability to prioritise, follow up, and meet deadlines.

· High level of accuracy and attention to detail.

Desirable:

· Experience in a technical, trade, or construction-related industry.

· Knowledge of heating, HVAC, or renewable energy solutions.

· Experience liaising with builders and contractors.

Personal Attributes

· Professional, reliable, and highly motivated.

· A collaborative team player who also works well independently.

· Proactive, customer-focused attitude.

· Keen to learn and grow with a business that values innovation and sustainability.

Benefits

· Join a well-established, reputable and growing Australian business with over 25 years of industry expertise.

· Friendly, supportive and professional team.

· Excellent Remuneration - Competitive base plus bonuses plus super

· Employee Benefits - Celebrate your birthday with a paid day off on us, office massages, team days, etc

· Convenient Warriewood location with free parking on-site.

If you're looking to combine your customer service skills with sales and want to be part of a growing business in the renewable heating sector, we'd love to hear from you.

Email your cover letter and CV to [email protected]