Are you a customer engagement guru?

Do you enjoy being part of a small dynamic team?

Are you seeking a flexible part-time position 3 days per week working from home (ideally across 4 days)?

Your opportunity

The Statistical Society of Australia (SSA) has a vision to amplify the power, use, and practice of statistics and data science across Australia. Founded in 1962, SSA is a national professional membership organisation offering events, conferences, networking opportunities via branch meetings, accreditation programs, and discussion forums for members.

Following a recent restructure and with a dynamic part-time team in place, we are thrilled to welcome a Membership & Communications Officer. This part-time role offers an exciting opportunity to deliver exceptional member services and manage SSA’s communication platforms, while enjoying flexibility and work-life balance.

Membership

Manage the SSA inbox and efficiently onboard new members. Process membership and accreditation applications while maintaining accurate membership data.

Serve as the point of contact for members, respond to enquiries, and assist with renewals, follow-ups, and other member services.

Support engagement with Branches, Sections, and Networks.

Manage existing member services and benefits.

Maintain membership data integrity and prepare reports to track growth.

Assist the Executive Committee and General Manager (GM) with Annual Reports, AGMs, and SSA projects.

Develop and maintain a current Standard Operating Procedure (SOP) manual.

Collaborate with the GM to develop membership strategies.

Support major SSA events as required.

Communications

Collect suitable editorial content and manage the distribution of SSA’s fortnightly e-News to members.

Maintain, update, and reinvigorate the SSA website and our social media platform, LinkedIn.

Collaborate with the GM to develop communications strategies for SSA’s conferences and events.

Assist in drafting ad hoc communications.

To Be Considered for This Opportunity, You Will Bring

Experience in membership services or customer services within a corporate or membership organisation.

Excellent customer service skills.

Strong written and verbal communication skills.

A tertiary qualification in marketing or communications is desirable.

Proficiency in Microsoft Office, Wild Apricot and Canva or any of these platforms are desirable.

Ability to multitask and prioritise workload effectively.

Australian work rights.

About SSA

SSA aims to elevate the services and support offered so that the statistics profession is valued and understood more broadly across communities and businesses. To thrive in this position, you will bring a proactive and collaborative mindset, with skills to strengthen our organisation and team.

We offer great flexibility, including the opportunity to permanently work from home. As a small team, we encourage you to roll up your sleeves, take ownership, share ideas and concerns, and collaborate openly in a supportive and professional environment. It’s an exciting time to join the SSA team.

To apply use the links to send through your resume and cover letter or to confidentially discuss the opportunity please contact Vanaja Thomas, General Manager via [email protected]