About the company

As a leader in the industry, this company prides themselves on providing high quality restoration services to residential and commercial customers. They have an excellent team environment with comprehensive training and opportunities for growth.

About the role

The successful candidate will commence as an on-hired employee, with hours from 8:30am-5:00pm Monday-Friday and additional overtime as required. You will have the opportunity to move into a permanent role after the successful completion of a probationary period and pre-employment checks. This role involves working closely with site supervisors - looking after all the administration aspects of claims.

Duties

• Inbound and outbound calls
• Schedule daily bookings
• Confirm and enter job details
• Liaise with Project Managers and site supervisors
• Complete reports, quotes and other ad hoc administrative tasks
• Provide outstanding customer service and strive to achieve targets and KPIs

Skills and experience

• Proven customer service experience in a fast-paced role (insurance or construction industry highly beneficial)
• Strong computer skills and able to use internal systems
• Great attention to detail
• Organised and excellent time management skills
• Motivated and proactive
• Reactive to emergency works, the person will need to be able to think quickly and be flexible to changes in their day / Good decision making with competing priorities.
• Ability to work independently and in a team

How to apply

If you are looking for a new opportunity, please click APPLY now.

Please note, all initial interviews will be conducted via Skype/FaceTime/WhatsApp, so please ensure you have this capability before applying.