MASP is a not-for-profit organisation with our head office located in Mildura, Victoria. This position is based at our Swan Hill, Victoria office.

The Emergency Relief Administration Officer plays a key role in supporting the delivery of MASP’s Emergency Relief services as well as providing general administrative and reception support from MASP's Swan Hill office.

Working part-time 20 hours per week, the Emergency Relief Administration Officer ensures the smooth administration of emergency relief programs, including client intake and assessment, data management, coordination with internal teams and external partners, and timely support for individuals and families in financial crisis using trauma-informed principles.

General administrative and reception duties include managing telephone and email enquiries, welcoming clients and visitors with professionalism and warmth, and assisting with broader administrative tasks across MASP teams as required.

Expected commencing salary of $35.6207 per hour plus statutory superannuation. Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.

Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.

Essential role-specific skills, knowledge and experience

1. Demonstrated experience in providing direct support to vulnerable community members.
2. Demonstrated high level administration skills, including proficiency in data entry and reporting systems.
3. Experience in providing reception and general administration support for a diverse range of programs or services.
4. Ability to build and maintain strong relationships with a diverse range of individuals and stakeholders.
5. A positive and results-oriented attitude, with demonstrated ability to work efficiently and effectively.
6. Ability to adapt to new situations and drive continuous improvement through innovative approaches.
7. Highly desirable role-specific skills, knowledge and experience

Highly desirable role-specific skills, knowledge and experience

1. Experience in a not for profit / charitable organisation.
2. Tertiary qualification in Business Administration or Community Services or a related field.

** Applications that do not address the Key Selection Criteria in the position description may not be considered.

To find out more about this opportunity, please contact Amy Nash, Manager Corporate Services, on 0466 317 740.

Apply via our online portal (www.masp.org.au/careers), making sure you include:

• Resume
• Cover Letter including responses to the Key Selection Criteria in the Position Description (2 to 3 pages in total)

Applications must be received by 9am on Monday 8 September 2025..

All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.

MASP is a Child Safe Organisation in Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.

MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.