Customer Service and Administration Officer

Part-Time with Full-Time Potential

Are you a highly organised and customer-focused professional looking to take on a pivotal role within a growing business? Cleantek Group, a family-owned solar maintenance business, is seeking a dedicated Customer Service and Administration Officer to join our tight-knit team in Sunbury. This is an exceptional opportunity for a proactive individual who thrives in a dynamic environment and is passionate about delivering outstanding service.

This role is more than just administration; it's about being the central hub of our business. Your efforts will directly contribute to driving customer satisfaction, retention, and sales growth. While starting as a part-time position (minimum 20 hours per week), we are looking for someone with the drive and ambition to grow with us into a full-time role.

Key Responsibilities

As our Customer Service and Administration Officer, you will be the first point of contact for our customers and a key support for our operations. Your daily tasks will include:

Customer & Client Management: Handling all incoming customer inquiries via phone and email. You will proactively manage client relationships, address issues as they arise, and ensure a high level of customer satisfaction.

Scheduling & Coordination: Efficiently coordinating with our team of technicians to manage weekly schedules, ensuring jobs are allocated and completed on time. You will also communicate with suppliers and partners to maintain smooth operations.

Financial & Administrative Support: Managing essential financial administration tasks, including the creation of quotes and invoices. You will also be responsible for processing supplier invoices, managing credits, and handling general office duties such as filing and mail processing.

CRM & Systems Management: Utilising our internal systems (Simpro/Fergus) to create and manage new jobs, process purchase orders, and maintain accurate documentation.

Marketing Assistance: Supporting our marketing efforts by assisting with email marketing campaigns for promotions and newsletters, and maintaining our customer database.

What We're Looking For

To succeed in this role, you will need more than just technical skills. We're looking for someone who is a great cultural fit and embodies our core values.

Your Experience & Qualifications:

A minimum of 2 years of experience in a similar customer service or administration role.

Proficiency with computers and a strong working knowledge of the Google Business Suite (Sheets, Docs, Shared Drive).

Experience with Simpro, Xero, or other similar accounting or trade management software is highly preferred.

A valid Police Check or the willingness to obtain one.

Experience and knowledge of the solar industry is preferred.

Your Personal Attributes:

Ambitious & Proactive: You are a highly motivated self-starter with a passion for excellence and a solution-focused mindset. You have the drive and commitment to contribute to our business's success.

Organised & Detail-Oriented: You have a keen eye for detail, can follow established systems and processes, and can manage multiple tasks efficiently to ensure all work is completed accurately and on time.

A Strong Communicator: You possess excellent listening and communication skills and are articulate and well-presented. You thrive as a team player, are willing to share your expertise, and contribute to a positive team spirit.

Adaptable & Professional: You deal with change in an open-minded and enthusiastic manner. You maintain a high level of professionalism at all times, are punctual, and have a strong work ethic.

Why Join Cleantek Group?

We are more than just a business; we are a family. We believe in creating a positive and rewarding work environment where every team member is valued.

Supportive Team Culture: Enjoy working in a fun, encouraging, and supportive environment where your input and ideas are valued.

Great Perks: We celebrate our team! Enjoy a paid day off on your birthday and join us for fun quarterly culture events.

Rewarding Work: We believe in recognising hard work. You'll have opportunities for KPI-driven bonuses.

Growth Potential: We offer a clear pathway for you to grow with the company, with the opportunity to transition into a full-time position.

Position Details

Location: Office-based in Sunbury, Victoria.

Hours: Part-time, minimum 20 hours per week (3 days), with the potential for a full-time role.

Schedule: Monday - Wednesday, 9:00 am - 5:00 pm.

Pay Rate: $30 per hour

If you're a motivated and detailed-oriented professional who is ready to bring your skills to a growing business and become a key member of our family, we encourage you to apply.