About Us:

VE Furniture is a specialist manufacturer and importer of furniture and components, specifically designed to meet the diverse needs of the educational and commercial markets. We have a passion for self-education and sustainability; and believe that progressive education is the essence of positive change in our world.

Join us in our mission to transform educational environments. Together, we can make a profound impact on how education is experienced around the world. Please visit our website www.vef.com.au to find out more.

About The Role:

The Processing & Internal Sales Officer is responsible for overseeing and managing daily order processing and inbound sales enquiries; ensuring smooth workflows, efficient processes, and effective communication across all departments. This role ensures consistency of information flow from the point of sale through to delivery, with particular focus on translation of business critical information between our CRM, operations and project management systems.

Key Responsibilities:

Order Processing: Manage the entire order process from order entry to billing, identifying inconsistencies and issues before they occur

Customer Management: Handle inbound inquiries via phone and email, providing excellent product advice and support to customers

Problem-Solving: Resolve issues such as delayed deliveries, incorrect orders, and customer complaints to ensure customer satisfaction

Record Keeping: Maintain accurate records of tasks, customer interactions, and follow-up actions in our CRM system

Reporting: Regular sales, inventory and projects reporting, using data to monitor key performance indicators KPIs

Collaboration: Work closely with other departments to improve processes, increase efficiency and reduce costs

Relationship Building: Cultivate and maintain strong, long-term relationships with both customers and suppliers through excellent service and regular communication.

About You:

Required Skills & Experience:

5 years experience in a similar position (required)

Proficiency with SAP B1 and Hubspot (or similar accounting/CRM packages)

Excellent attention to detail & critical thinking skills

Proactive, customer-focused attitude

Strong communication & problem-solving capabilities

Exceptional time management & organizational skills

Willingness to work in a collaborative team environment, and embrace new skills & training

If you are interested in joining our supportive team, please forward both your resume and cover letter outlining why you would be AMAZING in this role, attention to Lauren Ruigrok. Alternatively, if you have any questions, or would like to discuss this opportunity further, please phone our office on 1300 966 640.