Bird Healthcare – Internal Sales Coordinator (Full-Time)

Location: Bayswater, Victoria

Reports To: COO and National Sales Manager

Department: Sales & Support

About Bird Healthcare

Bird Healthcare is a proudly Australian-owned medical device company with over 30 years of experience supporting hospitals, clinics, and pharmacies with respiratory and sleep-related technologies. Our team is passionate about improving patient outcomes through innovation, support, and service excellence.

Company Core Values

Put customers first always

Ensure we are contributing to better clinical outcomes for patients

Work for each other as a team to ensure we are available, reliable and dependable

We pride ourselves in solving problems and providing solutions - we are experts in our field

About the Role

We’re looking for a proactive, tech-savvy Internal Sales Coordinator to join our dynamic sales and operations team. This role is perfect for someone who thrives in a fast-paced environment, is curious by nature, and wants to be at the forefront of technology-enabled sales support.

You will work across a range of software tools to assist our sales managers, sales team and customers. From handling sales data and dashboards to providing service support coordination, your ability to learn quickly and work autonomously will be key to your success.

Key Responsibilities

* Support the internal sales process, from quote generation to order follow-up and CRM updates

* Plan and execute with the sales manager, internal sales campaigns (telephone, EDM, etc)

* Use Excel (including Pivot Tables), CRM systems, and analytics dashboards (e.g., Tableau or Power BI) to generate reports and insights

* Contribute to forecasting, stock management data, and sales tracking

* Assist in the coordination of product support and basic service admin (e.g., returns, warranty claims, repairs)

* Communicate with external stakeholders (distributors, clinics, hospital staff) and internal teams

* Actively engage with AI tools and automation platforms to enhance efficiency and reporting

* Maintain up-to-date customer records and ensure all touchpoints are recorded in our CRM

Ideal Candidate Profile

* Experience in a sales coordination, technical support, or inside sales role, ideally within the 'medical, scientific, or technical industries'

* Strong Microsoft Excel skills.

* Familiarity with business intelligence tools (e.g., Tableau, Power BI) and CRM platforms

* Comfortable using or exploring AI tools to improve workflows (e.g., ChatGPT, CRM AI integrations)

* Familiarity with online sales channels such as Amazon, Alibaba, Catch - or a minimum a willingness to bring yourself up to speed on maximising these channels

* Excellent attention to detail, follow-through, and organisational skills

* Confident communicator with a service-first mindset

* A quick learner who thrives on variety and problem-solving

Bonus Points For

* Experience working with a medical device company or similar regulated or technical industry

* Knowledge of inventory or logistics workflows

* Exposure to customer service ticketing systems

Why Join Bird Healthcare?

* Be part of a passionate and growing company shaping the future of healthcare

* Access to ongoing learning, including training in AI and analytics tools

* Friendly team culture with a strong sense of purpose

* Opportunity to grow into more senior roles across sales, operations, or technical support

* Bonus and Commissions - we will provide an uncapped commission scheme to this role motivating you to helps achieve the ultimate in sales success

How to Apply

Submit your CV and a short cover letter telling us why this role interest you and what you feel you can bring that others cannot.