About Us

New Home Care is an Australian Government-approved provider of Home Care Packages (HCP) and a Registered NDIS Provider. We are committed to supporting older Australians and people with disability to live safely, independently, and meaningfully in their own homes. Our services are culturally responsive, client-centred, and underpinned by professionalism, compassion, and respect.

We deliver tailored support services including personal care, domestic assistance, social support, allied health coordination, and specialist IT-enabled solutions to improve client service delivery.

About the Role

We are seeking a proactive and highly organised Operations & Systems Support Coordinator to join our team in Eastwood, NSW.

This position plays a critical role in ensuring the smooth and efficient operation of our systems and services. You will be the key liaison between our operations, rostering, and IT functions, ensuring that our internal processes run seamlessly and our clients receive high-quality support.

Key Responsibilities

IT Support & Systems Administration (50%)

· Provide first-level IT support to internal staff using CRM systems (TurnPoint/Connecteam), Microsoft 365, and email platforms.

· Create and manage user accounts and access permissions; assist with onboarding staff to company systems.

· Monitor IT systems for functionality, performance, and security compliance.

· Maintain regular data backups and ensure data accuracy.

· Liaise with external IT providers for advanced troubleshooting and system improvements.

Operational Rostering & Scheduling (30%)

· Develop and manage fortnightly staff rosters that match client needs with staff availability.

· Ensure accurate and timely scheduling of client services in line with care plans.

· Generate and reconcile payroll reports for support workers based on roster data.

· Coordinate staff training sessions and maintain training compliance records.

Administrative Support (20%)

· Provide general administrative support to Directors and Operations Manager.

· Prepare reports, maintain records, and assist with internal communications.

· Support HR with onboarding documentation and compliance record-keeping.

Key Selection Criteria

Essential:

· Relevant tertiary qualification or diploma in Business Administration, Information Technology, or a related field (or equivalent experience).

· 1–2 years’ experience in IT support, rostering, or operations coordination.

· Demonstrated proficiency in Microsoft 365, CRM systems, and scheduling platforms.

· Strong problem-solving, organisational, and time-management skills.

· Excellent written and verbal communication skills.

Desirable:

· Experience in the aged care or disability services sector.

· Ability to speak Korean or Chinese in addition to English.

· Understanding of compliance requirements under Aged Care Quality Standards and NDIS Practice Standards.

Benefits

· Competitive salary plus superannuation.

· Permanent, full-time role in a stable and growing sector.

· Professional development opportunities and ongoing training.

· Supportive, multicultural team environment.

How to Apply

Please submit your CV and a cover letter addressing the key selection criteria via SEEK