Position Overview

The Support Manager is responsible for providing comprehensive support across the organisation, covering operations, client relations, and administrative functions. This role ensures the smooth day-to-day running of the business, effective communication with clients, and coordination of internal processes to enhance efficiency and service quality.

Key Responsibilities

Operational Support

Oversee and coordinate daily business operations to ensure efficiency and compliance

Assist in resource planning, scheduling, and workflow optimisation

Monitor and support service delivery, ensuring operational standards are met

Client Support

Act as a key point of contact for clients, managing enquiries and service requests

Maintain strong client relationships by ensuring timely communication and resolution of issues

Support business development activities by providing administrative and service-related assistance

Administrative Support

Manage office administration including documentation, reporting, and correspondence

Assist Directors and Managers with administrative tasks, meetings, and project coordination

Maintain accurate records, databases, and filing systems

Cross-Functional Coordination

Collaborate with different departments to ensure smooth handover of tasks and responsibilities

Support internal communication between operations, client service teams, and management

Identify areas for process improvement and propose solutions

Skills & Qualifications

Strong organisational and multitasking abilities

Excellent communication and interpersonal skills

Proven experience in operations, administration, or client service support

Ability to work independently and manage competing priorities

Proficiency in MS Office Suite (Word, Excel, Outlook) and business management software

Problem-solving mindset with attention to detail

Reporting Line

Reports directly to the Director

Works closely with client service teams and administrative staff