• Be the first point of contact for a team supporting and empowering people with mental ill health
• Two positions | 1x Permanent, Full-Time position and 1x Fixed Term, Part-Time (22.8 hours per week until June 2026) position
• Bendigo Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Adult and Older Adult Mental Health and Wellbeing services, also refer to as “Locals”, are a key recommendation from Victoria’s Royal Commission into the mental health service system’s transformation.

The Locals will act as the front door service to the mental health system and will provide a continuum of care and support, including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. These services will have a ‘no wrong door’ policy, ensuring accessibility to all individuals seeking support

We are seeking two professional, self-motivated Administration Support Officers for two positions - one full-time, permanent opportunity and one part-time, fixed term opportunity (22.8 hours per week until June 2026) to provide high level reception and administration support in the Bendigo area. You will ensure that Locals is perceived as friendly and welcoming in a role that is generally about supporting the team with all administrative tasks. This role is essential to support the delivery of front-line +care provided by a multi-disciplinary team.

Key responsibilities

• Reception duties including answering phones, booking and confirming appointments, dictaphone transcribing of medical reports and preparation of new client files.
• Provide exceptional customer service to meet and greet people, families, friends and visitors.
• Provide information to people and their families and friends presenting to Locals, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Oversee and maintain a range of administrative functions at the Local including IT services and support, stationery and practice supplies, equipment management and maintenance, facilities management, accounting and payroll systems, and medical history requests.
• Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.
• Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Business Administration and/or other related field and/or equivalent administration experience in a related industry
• Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.
• Strong organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential.
• Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.
• Microsoft Office Suite is essential including Excel data manipulation. Experience with Csv file handling, XML file manipulation, data cleansing, Web Portal navigation and use is desirable.
• A lived/living experience of mental health challenges and/or alcohol and other drug challenges and recovery, or experience caring for a person with mental health or alcohol and other drugs challenges is highly desirable.

Benefits

• Salary packaging up to $15,900 and additional remote area benefits may give you access to further salary package certain expenses such as rent, mortgage interest, residential utilities, and property purchases.
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Learning, development and career opportunities.

Interested?

To apply visit Mind Careers - reference number 498147. Online applications must be submitted by 11pm Thursday 4 September 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Lisa Henderson – Service Operations Manager
[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

PD Administration Support Officer Locals - Bendigo & Echuca.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.