Customer Service Officer
IAS Recruitment
Posted 2 days ago
Customer Service Officers – Health Insurance
Work from Home / Hybrid (Melbourne) | Competitive Salary + Incentives | Rotating roster (Mon–Fri, 8:30am–8:00pm)
About the Company
Our client is a leading Australian organisation, trusted by thousands of customers every day. With strong growth in their Health Insurance business, they are expanding their team and seeking an experienced Customer Service Officer who are passionate about helping people and building lasting relationships.
About the Role
As a Customer Service Officer you will play a key role in supporting members and driving retention. Working across both inbound and outbound calls, you’ll deliver exceptional service, build trust, and help members understand the value of their health cover.
This is a fantastic opportunity to join a company that truly values its people and offers flexibility through work from home and hybrid arrangements.
What You’ll Be Doing
- Connect with new and existing members to provide tailored support
- Proactively engage members to understand their needs and retain their loyalty
- Deliver exceptional customer experiences that build trust and confidence
- Identify opportunities for process, system, and service improvements
- Ensure compliance with relevant regulations and policies
What You’ll Bring
- Proven experience in customer service (phone based sales & retention experience highly regarded
- Strong communication, problem-solving, and organisational skills
- A customer-first mindset and ability to build rapport quickly
- Health insurance or health industry experience (desirable)
- Understanding of compliance and regulatory requirements
Perks & Benefits
- Competitive remuneration + incentive program
- Work from home / hybrid options
- Generous staff discounts across products & services
- Ongoing learning & career development opportunities
- Extra paid wellbeing & community volunteer days
Apply now by clicking the link, or contact James Brick on 0400 359 332 / [email protected] for a confidential discussion.
About IAS Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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