We are excited to be recruiting for Member Services Officer for a leading Australian private health insurance provider, known for crafting personalised plans for members, veterans, and families.

With a commitment to prioritising members, they have a strong member-first ethos. As a tight-knit organisation, they foster a nurturing environment where every individual is valued and empowered. They believe in investing in training and development, ensuring that each team member has the tools and resources to be successful.

About the role?

We are looking for a dedicated Member Services Officer who will provide exceptional service to members through various channels, including phone calls and written correspondence. Your responsibilities will also include processing claims, as well as maintaining up-to-date records of all member communications. You will also play a crucial role in supporting the wider team with general administrative tasks, such as data entry, document management, and coordinating with other departments to ensure seamless operations.

What’s in it for you?

• Full time permanent position, starting ASAP
• Attractive salary - $68k + super
• Surrey Hills location, 4 mins walk from train station or free off-street parking
• Monday-Thursday, 8.30am-6pm and Friday, 8.30am-5pm (8-hour shifts)
• No weekend or evening work
• Hybrid working, 3 days from office, 2 days WFH
• Supportive training environment and career progression

About you?

• Previous experience in an administrative and customer service focussed role
• Previous experience within health insurance, desirable but not essential
• Strong customer focused attitude
• Exceptional written and verbal communication skills

If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then APPLY NOW or email/call Emma @ SMAART Recruitment on [email protected]/0432244813 if you have further questions.