About Us

Wesley Mission Queensland is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring, and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just, and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the role

As a Team support officer, you are responsible for coordinating the delivery of home maintenance and modification services to clients within the community.

In this role you have a variety of responsibilities including but not limited to:

· Provide a high level of administrative support to the team and clients with a variety of administration and customer service-related functions in accordance with established procedures and guidelines.

· Assist with completing new client intakes, ensuring eligibility requirements are met, processing referrals from My Aged Care and a variety of other sources.

· Assisting clients with referrals to other services within WMQ and to external services.

· Assisting with accounts tasks such as raising client invoices, taking payments via eftpos, following up on overdue accounts and processing accounts payable invoices.

· Coordinate service delivery for clients in accordance with program guidelines, including processing maintenance requests, booking of contractors and rostering of field staff.

· Contribute towards the ongoing development of best practice, review and audit of practices and procedures in the Aged Care program.

· Provide a range of customer service-related functions including face to face, telephone and electronic communications to a diverse range of stakeholders.

About you

We are seeking applicants with the following:

· Demonstrated experience in providing high level administrative support and customer experience with intermediate skills in the Microsoft office Suite of products and other in house software packages.

· Demonstrated commitment to the care of frail older people and younger people with a disability as well as an understanding of their social, physical and emotional support needs.

· Highly developed people and relationship skills, with the ability to participate as part of a team, sharing information and supporting others, contributing to a positive work environment and projecting a professional image.

· Demonstrated ability to work autonomously and manage a busy workload

· Current ‘C’ class drivers’ licence and willingness to drive in the course of work.

· Demonstrated ability to utilise basic accounting techniques such as raising invoices, petty cash reconciliation

· Ability to prepare documents, reports and electronic presentations to a high standard.

· Well-developed interpersonal skills, with a strong focus on provision of quality customer service and the ability to positively interact (written and verbal) with staff at all levels.

· Relevant probity checks required by legislation and WMQ policy.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

· Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

· Access to Salary packaging benefits that enable you to increase your take-home pay

· Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Policy.