About the role

The purpose of Family Services Australia (FSA) is to create positive change in families under stress, as well as a safer and more caring environment for families.

The Client Care Support position provides administrative support to our FSA Health & Wellbeing Team. Client Care Support is a key support, providing day-to-day administrative duties to assist the Mental Health Support & Wellbeing team. The responsibilities of Client Care Support includes maintaining clinicians calendars, taking client payments, responding to calls, emails, requests, and supporting the innovation of FSA processes and procedures.

This is a full-time role, working 5 days per week between the hours of 8:30am and 5:06pm

Essential criteria

• At least 2 years' face to face administrative experience, preferably in a medical, allied health, or community support environment;
• Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families;
• Highly driven, organised, and efficient worker;
• Experience working in a high pace customer service environment or an equivalent operating environment that has included successful, cohesive and supportive engagement with team members;
• Ability to meet deadlines and plan your workload efficiently to meet company and client expectations;
• Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
• Excellent prioritization and time management ability with demonstrated resilience and calmness when operating in dynamic operating environments;
• Excellent written and verbal communication skills;
• Familiarity with or confidence learning new practice management software(s) and essential programs such as Excel, Outlook, and Word;
• Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.
• Current unrestricted Driver's Licence.

Desirable criteria

• Basic/fundamental understanding of mental health vulnerabilities;
• Basic understanding or experience working with a range of funding modalities, i.e. third-party payments including NDIS, Medicare and private health insurance; and

Benefits and perks

• Professional, community-focused and person-centered team culture;
• Quarterly Community Support Framework (CSF) 360-degree appraisals;
• Annual Training Needs Analysis and Training, Learning and Development Plan;
• Charity Salary Packaging A$15,900 tax-free;
• Access to Employee Assistance Program (EAP); and
• Paid Annual Family Days at Easter and Christmas;

If you are committed to achieving this exciting career and life opportunity joining FSA, please forward an up to date resume, cover letter and address the essential criteria. Apply early as interviews will be conducted concurrently with this advert, it’s a dynamic setting!

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

Early applications are encouraged!

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.