Full-time | Mackay, QLD
SCHADS Award 3.1 | Salary Sacrifice Options Available

Make a difference every day.
At CASA – Community Accommodation & Support Agency Inc, we’re more than just a housing provider. We’re a not-for-profit organisation committed to helping vulnerable and disadvantaged people in our community achieve stability, independence, and a better future.

We are currently upstaffing and seeking an Administration & Reception Support Officer who is confident, organised, and thrives in a role with variety. This is a great opportunity if you enjoy administration but also like connecting with people and lending a hand wherever it’s needed.

About the role

This newly created role provides high-quality administrative support across our programs and teams, while also covering reception when required.

No two days will be the same – one day you may be assisting our accounts officer, the next supporting housing documentation or helping the bookings team. Your flexibility, attention to detail, and willingness to pitch in will make you a valued part of our team.

Key responsibilities

Provide warm and professional meet-and-greet services for clients and visitors

Answer and direct incoming calls

Support reception during busy periods or staff leave

Deliver administrative support across multiple program areas

Process documents, maintain records, and assist with database management

Support housing, accounts, and bookings functions as needed

Assist with invoices, reconciliations, and financial data entry

Follow CASA’s policies, procedures, and WHS requirements

What we’re looking for

Strong administration skills and experience in a busy office environment (not-for-profit experience highly regarded)

Excellent verbal and written communication skills with strong attention to detail

Confident with Microsoft Office Suite (Word, Excel, Outlook)

Organised, adaptable, and able to manage multiple priorities

Comfortable working both independently and as part of a team

Willingness to learn and support different parts of the organisation

Mandatory requirements

Blue Card – Working with Children (QLD)

NDIS Worker Screening Clearance

Current Class “C” Driver’s Licence

Desirable:

Experience with Xero and/or Console Gateway

Database management experience

Why work with CASA?

No weekend work – enjoy great work/life balance

Attractive employer superannuation contributions & salary sacrifice options

A supportive, values-driven workplace

Be part of an organisation making a real difference in the Mackay community

✅ Apply now to join CASA and be part of a team that’s creating positive change for people in need.