Ashgrove Meals on Wheels is seeking a compassionate and detail-oriented Administration Officer to join our dedicated team. This is a rewarding opportunity to play a key role in supporting the wellbeing of our community through the delivery of vital meal services.

The primary purpose of this role is to provide high-level administrative support to the Service Manager, Committee, clients and volunteers. You will play an integral role in maintaining smooth day-to-day operations, supporting client services, and ensuring efficient communication across the organisation.

Role and Responsibilities:

• Data entry of all clients’ menus into the Customer Relationship Management system, Polixen.

• Create daily meal labels and the daily meal summary for the kitchen staff

• Produce daily run sheets and prepare delivery baskets for the meal runs

• Provide support to our delivery volunteers as required

• Manage and produce the monthly client menus

• Record client payments and maintain collection records

• Update and maintain client and volunteer records in Polixen, including processing of Police checks for staff and volunteers

• Promptly respond to face to face, phone, email, or other service enquiries

• Communicate respectfully with all individuals including clients and their carers, staff, volunteers, and the community

• Provide administrative support to the Service Manager and other staff as required

• Assist with communication initiatives with clients, volunteers, and other stakeholders

• Identify and report to the Service Manager any area for potential improvement to operations

• Participate in Education and Training opportunities

• Adhere to all organisational policies, procedures, standards, and practices

• Undertake other duties as reasonably directed by the Service Manager and/or Management Committee

• Undertake the paid higher duties position of the Service Manager whilst they are on leave

Qualifications and Skills:

• Demonstrated administration experience, with attention to detail

• Knowledge and understanding of an aged care, not for profit and/or a member service focussed environment is desirable but not essential

• Strong organisational and time management skills, with the ability to work independently and as part of a team

• Strong communication, verbal and written and interpersonal skills

• Competent in Microsoft Office Suite, and ideally experience with a CRM system and MYOB

• Willingness to undertake a Police Check