#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can elevate our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages everyone to voice their thoughts.

About the Team:
The Advertising Sales team at Uber plays a key role in driving the company’s growth across diverse and dynamic markets, including Japan, Taiwan, Australia, and New Zealand. We focus on building high-impact strategies and scalable operations that connect brands with Uber audiences in seamless, efficient ways. As one of the most competitive and complex regions globally, APAC requires a thoughtful, data-driven, and locally nuanced approach to execution. We're passionate about providing great advertising customer experiences and delivering exceptional results.

Role: Sales Operations Specialist
Location: Sydney or Melbourne hybrid - 3 days in office
Start Date: ASAP
Pay rate: $38.99p/h
Shift times: Monday - Friday; 9am - 5pm
Uniform: Casual, wear whatever you’re comfortable in!

About the Role:
We are seeking an experienced and highly motivated individual to join our APAC Uber Advertising team as a Sales Operations Specialist to support across the day-to-day management of paid campaigns on Uber. This role will partner closely with the sales team (Client Partners and Partner Managers), supporting the resolution of customer issues relating to Billing, Invoicing and reconciliation of paid campaigns.
You’ll play a critical role in solving daily challenges, liaising with internal stakeholders, and be a friendly face to customers with outstanding communication and attention to detail at your core.

Your impact in role:
- Partner with Sales, Finance, and Legal to structure deals that meet customer needs while adhering to Uber policies and revenue recognition rules
- Handle customer questions over email relating to billing & invoicing reconciliation (matching invoice numbers, matching billable amounts)
- Provide manual billing for advertising merchants across self-serve and non-self serve platforms
- Resolve invoicing queries
- Track pending payments and provide proactive escalation issue identification to the sales team
- Support proactive deal closure management, including credit limit increases and multi-market billing troubleshooting
- General troubleshooting relating to internal End-of-Quarter (EOQ) reconciliation (delivered revenue) and external End-of-Financial-Year (EOFY) reconciliation
- Create consistent reporting templates and best-practice frameworks for issue resolution
- Collaborate cross-functionally with Sales, Finance and Operations teams to ensure compliant and coordinated delivery of issue resolution

The experience you’ll bring:
- Proven experience in Deal Desk, Billing, Order-to-Cash, or related roles.
- Excellent communication and interpersonal skills
- Strong data analysis and reporting capabilities, with outstanding attention to detail
- A track record of driving improvements across sales processes, organisational design, or financial reporting processes (ideally, familiarity with Salesforce)
- Excellent stakeholder management and communication skills, with experience working across regional and functional teams
- Comfort operating independently in ambiguous situations, with a proactive, solutions-oriented mindset