We’re looking for energetic and curious individuals with outstanding problem solving, communication and analytical skills who enjoy getting their hands dirty and thrive in uncertainty.

As a Process and Driver Access Analyst in the Core Operations team, you will be delivering various projects aimed at strengthening Uber ANZ’s operations and compliance position in addition to streamlining the driver sign up process.

Note: Whilst we’re ideally looking for someone with 1-2+ years’ worth of relevant experience, we are open to considering new grads.

Looking for candidates with full availability, Monday - Friday 9am - 5pm and a minimum of 12 months of valid working rights.

Role: Process and Driver Access Analyst
Location: SYD with hybrid work options available. Mandatory in office attendance on Tuesday, Wednesday & Thursday (note an office renovation is in the works and could result in changes to these requirements for a short period of time)
Start Date: ASAP
Pay rate: $38.99p/h - $44.42p/h plus super (based on experience)
Shift times: Monday - Friday; 9am - 5pm
Uniform: Casual, wear whatever you’re comfortable in!

Your Role: Drive Projects. Build Process. Deliver Impact.

Compliance & Operational Excellence
- Lead and execute data-heavy compliance processes using Google Sheets and SQL (training provided).
- Manage end-to-end delivery of process improvement initiatives with support from Core Ops Managers.
- Own timelines, reporting, and stakeholder alignment to drive execution.
- Collaborate cross-functionally to remove roadblocks and ensure project success.
- Oversee vendor management tasks, including invoicing and payment tracking.
- Work with a high-performing team; challenge ideas and escalate issues when needed.

Driver Access
- Support on investigating key metric fluctuations and lead root-cause remediation.
- Partner with Product to propose, test, and roll out onboarding improvements.
- Manage internal tools governing driver access; resolve discrepancies quickly.
- Handle escalations related to driver onboarding and access issues.
- Contribute to strategic initiatives shaping the future of driver access.

Who You Are
- 2+ years of experience in problem solving, data analysis (Excel/GSheets, SQL), and project delivery.
- Strong communicator with a track record of effective stakeholder management.
- Confident problem solver who thrives in ambiguity and fast-changing environments.
- Self-starter with a high sense of ownership and the ability to work independently.
- Hands-on and resourceful, always ready to dig in and drive progress.
- Data-driven thinker who uses insights to inform smart decisions and continuous improvement.
- Collaborative and proactive teammate who supports others and builds trust.
- Capable of managing multiple priorities, using a risk-based approach to navigate trade-offs.

Key skills:
- Problem solving
- Critical thinking
- Project management
- Stakeholder management
- Good verbal and written communication skills
- Data analysis in SQL and Gsheet (Excel)

What to expect:
- Don’t expect to find readily available answers - You’ll have to let your curiosity drive and find answers for yourself through proactively reaching out to stakeholders you may have never met before and/ or analysis of data.
- This is NOT a data analyst role. This is rather a role focused on process building, investigation and improvement where data analysis skills will come in handy.
- You’ll be operating in an environment where 2-way feedback is highly valued.
- We are a closely knit team and as such, we’re looking for a bubbly team player who loves being around people.