Job Description: Internal Sales Representative

Location: Queanbeyan NSW
Reports To: Sales Manager
Employment Type: Full-time
Industry: Construction (Steel Staircases & Balustrades)

About Us

We’re a tight-knit construction business helping Australia’s builders and tradies get steel staircases and balustrades that are Simple to Order, Delivered Fast, and Easy to Install.

As we scale up our Trade and Builder customer segment, we’re seeking a proactive, hunter-style Internal Sales Rep who’s eager to find and convert new customers. This role is ideal for someone who loves talking to people, thrives on outbound activity, and is excited to be a key part of a fast-moving, high-integrity team.

Why This Role Exists

This role exists to build a strong pipeline of Trade and Builder customers, deepen relationships, and ultimately double the revenue in this key segment. The position follows a phased approach that starts with lead generation, evolves into relationship building, and ultimately delivers sales results.

What You’ll Be Doing

Phase 1: Months 0–3 – Build the Database

Research and identify new builders, contractors, and tradies

Add 30+ new leads per month to our CRM (Pipedrive)

Start light outreach via phone and email to seed future conversations

Phase 2: Months 4–6 – Build Relationships

Begin consistent outbound calling (60+ calls/week)

Send introductory quotes and email follow-ups

Develop rapport with 50+ warm leads

Continue database growth

Phase 3: Months 7 onwards – Convert to Orders

Make over100+ outbound calls/week

Issue 20+ quotes per week

Follow up on all quotes until close or disqualification

Win new customers and contribute to the revenue goal

Tools You’ll Use

Pipedrive (CRM) – for lead tracking, follow-ups, and pipeline management

Aircall – cloud-based calling, integrated with CRM

MYOB – for quoting and order processing

Outlook – for all email and scheduling communication

What You Bring

Sales experience in construction, building supplies, or trades

A natural hunter mentality — you enjoy chasing new business

Comfortable and confident on the phone

Friendly, helpful, and relationship-focused

Highly organised with strong follow-up habits

Self-driven with a “find a way” attitude

CRM experience preferred (Pipedrive a bonus)

What Doesn’t Work in This Role

Avoiding the phone

Arrogance or unwillingness to learn

Poor follow-up or disorganisation

Reluctance to research or cold call

Our Core Values

World Class: We constantly improve and innovate

Trust: We do what we say

Customer First Thinking: We anticipate and deliver on what customers need

Team First, Self Last: We challenge, align, and commit together

If you're a motivated self-starter who thrives on outbound activity and wants to grow in a values-led company, we'd love to hear from you.