Warehouse Management: Ensuring accuracy in tasks such as inventory checks, order fulfillment, or product assembly.

Material Handling: Experience with safe and efficient handling of goods, including lifting, stacking, and moving materials using tools like forklifts, pallet jacks, stock picker, and other material handling equipment.

Workshop: Knowledge of tools, machinery, and equipment used in the workshop, including hand tools, power tools, and other specialized machines.

CRM Familiarity: Experience with CRM systems.

Time Management: Prioritizing tasks and managing time effectively to meet deadlines and goals.

Problem Solving: Addressing issues such as inventory discrepancies, equipment malfunctions, or warehouse delays efficiently.

DUTIES AND RESPONSIBILITIES

Demo/trial

Ensures that trial equipment is prepared according to the scheduled appointment and set up based on the client’s requirement

Ensures that trial equipment is accurately stored in its designated area

Ensures in/out equipment movement are accurately recorded in the system

Ensures equipment transfers are coordinated with relevant sections

Maintenance and Repairs

Minor trouble shooting - Performs basic equipment maintenance, including fixing wear and tear, managing cables, replacing batteries, and identifying programming issues through error code interpretation to ensure optimal functionality and reliability.

Warehouse

Ensures accurate and timely receiving of goods

Ensures accurate storing of inward items

Ensures accurate and timely picking, packing, and shipping of orders

Ensures that sales orders are prepared according to the scheduled appointment

Ensures warehouse is kept clean and organized

Provides support to the Sales consultants when delivering oversized products

Ensures that product/orders are accurately recorded and labeled

Customer Service

Provides prompt and professional customer service for walk-in clients, including greeting visitors, understanding their needs, offering product or service guidance, processing inquiries or orders.

Quality Control and Assurance

Inspecting orders/equipment to ensure it meets quality standards, including checking for defects and making adjustments when necessary.

Communication Adherence

Follow established procedures and guidelines to provide accurate and complete information.

Strong communication skills with a passion for helping people.

Record Maintenance

Maintain accurate records through the company’s Operating system

Internal Coordination

Collaborate with the Admin and Sales for quick resolution of customer issues.

Supplier Coordination

Liaise with suppliers regarding faulty, incorrect and missing items

Safety and Compliance

Adheres to safety protocols and regulatory requirements.

Continuous Improvement

Regularly assess and optimize response protocols and workflows to enhance efficiency