OUR BACKGROUND

Resolute Support is one of the most successful community service providers in the Hunter. Our 200 employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation.

Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptance at the forefront of our company culture.

ROLE OVERVIEW

This role involves the management and coordination of Support Coordinators and the supports provided to our valued participants within our Community-Based Program, ensuring that quality service delivery and positive outcomes are achieved for every individual engaged in our services. It is designed to uphold a high standard of excellence in customer service and consumer satisfaction through clear communication and effective coordination of Support Workers.

Strong administrative, organisational, and interpersonal skills are essential to engage effectively with our valued participants, their families, carers, representatives, and the wider Resolute Support team.

The role also requires availability to participate in an on-call rotating roster outside of regular working hours to respond to emergency shift cancellations and arrange for replacement staff as needed.

What you will be doing:

Lead and Manage the Support Coordinator and Support Worker team with daily operations in our community program, to monitor and maintain quality service delivery, ensuring Service user needs are met.

Translate and communicate organisational strategy and goals into meaningful objectives for direct reports and ensure objectives are filtered down through to all team members.

Monitor and evaluate Staff performance and supervision, providing feedback, mentoring, and identifying any potential training needs.

Monitor and proactively manage economic service delivery, through Service User budgets and rostering, proactively reducing excess expenditure.

Investigate, record and report where delegated, any incidents, hazards and/or complaints within designated timeframes.

Ensure that internal auditing and compliance checks are completed and documented, proactively reviewing and acting on improvement areas, in line with Resolute Support Policies and Procedures.

Participate and monitor the After-Hours coordination as required.

What you will bring:

2 years experience in a management / Case Management role (disability, aged care, youth, mental health)

Cert IV or higher in Community Services, Individual Support, (Disability/Aged Care), business or relevant qualification

Strong business acumen, with confidence in juggling multiple priorities and staying organised.

Ability to have thoughtful, sensitive conversations and resolve concerns quickly, with participants interests in mind.

Are comfortable using systems and learning new tech, and always working to improve systems and the way you approach things.

Are curious and kind, confident to make decisions, take initiative and provide advice and guidance.

NDISWC and WWCC

WHATS IN IT FOR YOU

Full-Time Employment (Monday - Friday)

4 Weeks Annual Leave per year

Rostered Day Off, one Friday per month!!!

Full training provided, phone and laptop

Check out our socials to find out more about what we do:

Instagram: @resolute.support Facebook: @Resolute Support or visit us https://www.resolutesupport.com.au/

We can't wait to hear from you!!

Our Statement of Commitment to Child Safety

Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background.