Haddtrack

Permanent Full Time Role

Tamworth Based

About Us

Haddtrack is the largest Teletrac Navman Dealer in Australia, based in New South Wales, Queensland and Western Australia, awarded Partner of the Year for the past 3 years globally. We are the experts in providing fleet management solutions for any industry. We offer a range of GPS-based fleet optimisation products and services, including real-time vehicle tracking, electronic logging, communications and analytics that enable companies to monitor, measure and improve operational costs and efficiencies in their businesses.

Our team of professionals work with our clients to develop solutions to help them achieve their business goals through our safety and compliance products. From the time we develop a solution for a client, our team ensures that this is installed, supported, and maintained, with our client experiences being our highest priority.

We are an expanding team, and as such a role has become available to support our clients post sale. We are looking for a highly organised person to manage post sale deployment, as well as technical support & escalations. We are a close-knit, high performing team of professionals, based in our Tamworth office.

About the Role

This varied role will include, but is not limited to, the following responsibilities:

Receiving and manage inbound enquiry from our clients for after sale technical support, logging and managing service tickets including providing first tier solution support for platforms and software

Raise Tickets to Navman and track the progress of the investigation and resolution

Educating, problem solving and training customers about use of various telematics platforms

Using and maintaining our CRM and other systems including a high volume of service tickets

Liaising with Customers to schedule tickets of work for installs and de-installs with our technician

Developing and nurturing long-term relationships with assigned clients through regular communication, proactive outreach, and personalized attention.

Process orders, check order accuracy and maintain sales and customer records

Sub-contract work to suppliers and monitor their delivery in a timely and quality manner

About You

To be successful in this role, you will be:

a confident and effective communicator

strong customer service orientation

have good technical aptitude

an effective multi-tasker

love solving problems

have a positive mindset

keen on learning new technologies and keeping up-to-date

You will bring to the business:

· Experience with triaging service tickets, determining next best action, working to SLA’s and managing your own workload

· A high level of technical knowledge with the ability to learn and teach new technologies

· High level of competency with Office 365 especially Excel

· A high level of business acumen

· Exceptional attention to detail and data accuracy

· A strong drive to deliver superior client experiences

· Excellent communication skills, both written and verbal

· Previous experience in Scheduling, After-Sales Technical Support or Customer Support will be highly regarded

In return we offer:

· A supportive management team

· Flexible working options

· A competitive base salary plus superannuation