Join Our Team: Veteran Liaison Manager – Shield Tuition

Location: Hybrid (Remote with some in-person engagement), based on the Gold

Coast

Employment Type: Full-Time (Mon-Fri, 38 hours/week)

Start Date: Immediate Start Available

About Shield Tuition

Shield Tuition delivers high-quality, personalised tutoring services that bring out the

best in every student. We support learners of all ages across a wide range of

subjects, with services offered virtually one-to-one. As a Veteran-led organisation,

we are proud to assist current and former ADF members and their families through

tailored educational and assessment support offered via Shield Tuition and Shield

Health Support.

We are looking for a service driven, detail-oriented, and motivated Veteran Claims

Manager to join our growing team.

What You’ll Do

You will play an important role in supporting our Veteran families nationally.

Reporting to the CEO, your responsibilities will include:

Leading our small but growing DVA Claims Team.

Responding to Veteran-specific enquiries about our tutoring and health

services.

Assessing eligibility for Veteran programs and guiding families through

processes and paperwork.

Applying DVA policy and framework to provide clear advice on DVA supports

available to our clients

Liaising with schools and teachers to facilitate the completion of required forms, applications, and student academic results and support needs.

Maintaining accurate records and inputting key information into our internal

CRM systems.

Identifying service efficiencies, innovations and enhancements that can improve customer experience.

Who You Are

You’re someone who thrives in a purpose-driven, busy environment and brings

strong communication, coordination, and administrative skills.

You have:

Experience working with diverse communities, particularly within the Veteran,

health, education, or human services sectors.

The ability to understand and apply legislative frameworks (e.g., DVA

guidelines).

Strong digital literacy and administrative capabilities.

Excellent interpersonal and organisational skills.

A commitment to helping our Veteran families and students achieve positive

outcomes.

Highly regarded:

Experience in Veteran advocacy, case management, or support roles.

Background in case management, customer service, or administration.

Why Join Shield Tuition?

Be part of a supportive, inclusive, and Veteran-friendly organisation.

Work in a flexible environment that values your contributions.

Make a real difference in the lives of families and students.

Ongoing training and development opportunities.

Ready to Apply?

If you’re passionate about education, community support, and working in a

meaningful role that assists Australian Veterans and their families, we’d love to hear

from you. Apply online or by sending your resume and a short cover letter to: [email protected]

Shield Tuition is committed to building a diverse and inclusive workplace. We

encourage applications from Veterans, people with lived experience in the ADF

community, and individuals from all backgrounds.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

Work from home

Schedule:

8 hour shift

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Burleigh Heads QLD 4220