The Role

We’re looking for an experienced and motivated NDIS Plan Manager to join our growing team. This is a dynamic role with plenty of variety, perfect for someone who enjoys problem-solving and staying organised.

Key Responsibilities

Managing all participant and provider invoice-related queries

Processing invoices using Planability

Lodging payment requests and resolving claim issues

Communicating clearly via phone and email with Participants, Providers, Families, Support Coordinators, and Stakeholders

Maintaining accurate records in line with NDIS compliance

Supporting participant onboarding and offboarding

Managing consent forms and PRODA-related tasks

Confidently completing manual claims when required

Document and maintain internal processes to ensure consistency, efficiency, and compliance across the business

What You’ll Bring

Proven experience in NDIS Plan Management (essential)

Strong knowledge of NDIA legislation, line item codes, and compliance requirements

Experience using Planability (highly desired)

Proficiency with Microsoft Office, Teams, and DocuSign

Strong communication skills

Exceptional attention to detail and organisational skills

Ability to thrive in a dynamic and rewarding environment

Proactive, self-motivated mindset with problem-solving ability

Ability to work independently while collaborating

Perks & Benefits

Competitive salary

Work-from-home with laptop & SIM provided

Ongoing training and professional development opportunities

Career growth potential

Supportive, inclusive workplace where your contributions are recognised and valued

Hard work and initiative are recognised and rewarded; your contributions won’t go unnoticed

About the Role

This is a full-time, work-from-home role. The successful candidate must have demonstrated experience working remotely and the ability to manage the responsibilities that come with this arrangement. Standard hours are Monday to Friday, 9am–5pm.

You must have unrestricted work rights in Australia and be willing to undergo and maintain all relevant screening checks. Tertiary qualifications in bookkeeping, business management, or administration will be highly regarded.