Be a mentor for the next generation of IT Consultants!

Are you passionate about motivating and inspiring a team?

Do you like being the go-to-person to share your knowledge?

Do you get great satisfaction from achieving outstanding customer service?

Then this may be the role for you!

About Us:

Established in 2004, Comvision Australia is a growing business that provides Managed IT Services, Cyber Security and Automation. We work with a range of small and medium enterprises across Australia and are recognised for our dedication to our customers and being a true partner in their success.

Our Culture and Benefits:

At Comvision Australia, our team is our greatest asset.

Our team values are focused on encouraging questions, communicating early and often, supporting each other, being professional and always seeking the best outcome for our clients. We are dedicated to ensuring our team has good work-life balance in a flexible work environment.

About the Role:

As the Service Delivery Team Leader you :

Are a supportive coach and are available for your team.

Will foster strong relationships within the team and understand individual needs.

Will develop and inspire to achieve your team’s goals.

Are mature-minded in your thinking and decision-making.

Will oversee the scheduling of resources, including service board allocations, on-site visits, and project resourcing.

Will jump in to work tickets when not leading your team, utilising your excellent problem-solving skills.

Be an escalation point for Tier 1 and Tier 2 support requests.

Will drive initiatives to provide exceptional customer service.

Collaborate with other teams to develop solutions.

Have excellent emotional intelligence over the phone and in person.

Your Technical Skills Include:

5+ years’ MSP experience in IT support role with 2+ years in a supervisory role.

Certificate IV in IT Support (or equivalent) or higher.

Experience with IT Service Management software (e.g., ConnectWise or similar).

Windows (Server, Desktop, AD, DNS, DHCP)

Office 365 Cloud Environment (Azure AD, conditional access policies, Exchange online, MDM)

Your Soft Skills Include:

Being a supportive guide

Being a team player

Able to foster productive collaboration

Able to provide feedback and receive it

Able to diffuse conflict

Organised with attention to detail

Quick-acting and an eye for efficiency

You don’t think you tick all the boxes? Apply anyway!

Additional Information:

This role does require the successful applicant to undertake a standard Police Check and be an Australian Citizen or a current holder of permanent residency.

How to Apply:

If you have the skills and experience, we are looking for, we want to hear from you!

Please click the "APPLY" button now and send through:

Your current resume

A separate cover letter addressing why this role appeals to you.

We look forward to receiving your application!

Please Note:

Due to the high volume of applications expected, only shortlisted candidates will be contacted. We thank you in advance for your time and interest in this role.