About Us:

We are a global medical device company specializing in high-quality injection needles and cannulas for medical and aesthetic applications. Our Australian subsidiary is in its early growth stage, and we are looking for a hands-on, versatile team member who can handle a mix of office administration, sales administration, customer support, and general support tasks.

Key Responsibilities:

Office Administration

Handle general office tasks such as answering calls, managing correspondence, and maintaining office supplies

Organize and file documents, both physical and digital

Liaise with service providers, suppliers, and couriers

Sales Administration

Explain product features and specifications to customers when requested, ensuring accurate and clear communication

Process customer orders accurately and promptly and input orders in ERP system

Prepare invoices and packing slip, pick and pack products, arrange shipments, and follow up with customers

Maintain customer and order records in our system

Maintain inventory control, ensuring accurate records of stock levels and order status.

Communicate with the contracted forwarder to arrange delivery of inventory

Place replenishment orders with our Japan team

Report daily and monthly sales figures to the Director

Update a global inventory report monthly.

General “All-Rounder” Support

Help with marketing activities, events, and exhibitions when required

Support any ad-hoc tasks or projects assigned by management

＊This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Requirements:

3+ years of experience in sales administration.

Proficiency with ERP software (NetSuite, QuickBooks, or similar) and Microsoft Office tools (Excel, Word, etc.).

High attention to detail and ability to manage multiple tasks effectively.

Strong communication skills (written and verbal) and a professional manner

Problem-solving skills and ability to address customer inquiries or issues with a positive and professional approach.

Proactive, flexible, and able to work both independently and in a small team.

Ability to work collaboratively in a fast-paced environment.

Benefits:

Complimentary on-site parking

Access to excellent on-site facilities including a café, swimming pool, tennis court, and BBQ kitchen

Company New Years event(Fancy dinner with global colleagues)/ 2025: at Vancouver, 2024: at California 2023: at Tokyo