Alfresco Emporium is a leading Australian homewares and lifestyle brand, renowned for timeless style, quality craftsmanship, and exceptional service. We are seeking a Customer Care & Stock Co-ordinator to join our Brookvale head office team for a 12-month maternity leave contract.

This unique role combines customer service excellence with stock and operational coordination. You’ll be the first point of contact for our customers while also ensuring stores are replenished with the right products at the right time.

About the Role

Reporting to the Warehouse Manager, you will:

Customer Care

Act as the first point of contact for all enquiries received via phone, email, web, store staff, and Gorgias

Provide prompt, positive, and solution-focused responses to customer enquiries, orders, and complaints

Process orders, quotes, deliveries, returns, refunds, and credits in line with company guidelines

Liaise with trade and styling clients, offering tailored order support

Collaborate with multiple departments to resolve product or service issues

Stock & Sales Coordination

Review sales data and manage the daily/weekly replenishment of store stock

Allocate new stock arrivals between stores and HQ, ensuring timely distribution

Support Online Dispatch operations, providing guidance to the dispatch team when needed

Assist with seasonal duties such as Christmas product coordination and supervising seasonal staff

Operational Support

Maintain accurate records using Cin7, Shopify, Shippit, and Gorgias

Coordinate with courier companies to ensure smooth, on-time deliveries

Assist with special projects as required

About You

Proven experience in customer service, operations, or stock coordination (retail or e-commerce preferred)

Excellent written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail with sound problem-solving skills

Proficiency with Cin7, Shopify, Gorgias, and Shippit highly regarded

Collaborative, hands-on approach with a willingness to assist across departments

Understanding of stock control and WHS practices

Why You’ll Love Working With Us

Be part of a supportive, friendly, and collaborative team

Enjoy staff discounts on our beautiful homewares and lifestyle products

Convenient Brookvale location with onsite parking

Varied role combining customer service, operations, and stock coordination

How to Apply
If you’re passionate about providing exceptional customer experiences and thrive in a role where no two days are the same, we’d love to hear from you.