About the Role

We're looking for a proactive and customer-focused Customer Service Officer to join a supportive and dynamic team in Regents Park. This is a fantastic opportunity for someone who thrives in a fast-paced B2B environment and is passionate about delivering exceptional service.

Key Responsibilities

• Be the first point of contact for B2B customers, managing enquiries around product availability, order status, and issue resolution
• Accurately process and manage sales orders from receipt to delivery
• Collaborate with internal teams (e.g. sales, inventory, logistics) and external partners
• Handle inbound and outbound calls, aiming for first-call resolution and proactive follow-up
• Maintain accurate records of orders, pricing, and customer details
• Identify opportunities to improve service processes and enhance customer experience

What You'll Bring

• Minimum 2 years' experience in a similar customer service or order management role
• Excellent verbal and written communication skills
• Strong multitasking and prioritisation abilities in a busy environment
• Experience working with large ERP systems (e.g. MS Business Central or similar)
• A proactive mindset and strong problem-solving skills

Apply Now

Submit your application via the link below or contact Ursula Campos at

#SCR-ursula-campos