We are currently seeking a Customer Service professionals who are passionate about providing exceptional service to the community to make the move into a fresh challenge with our client, a NSW Government Department!

This is a great opportunity to kick-start your career in the Government sector in a business that encourages development and cross-training opportunities.

What's in it for you:

• Rotating Roster: 6am - 10pm, Monday to Sunday, including public holidays (working 7 hours per day). Real opportunity for work/life balance due to rotating roster

• Duration: Commencing around 20th August, this is a temporary role until 20th February 2026 with the possibility of extension
• Hourly Rate: $35.80 per hour + Super (plus potential to earn penalty rates!)
• Working Hours: 35 hours per week
• Location: Based in the Gosford office - hybrid flexibility available after training/nesting period.
• Purpose: Be the first point of contact for a range of both complex and transactional enquiries, offering guidance and solutions to members of the community and customers.
• Training: Structured training program and the opportunity to learn with other new starters.

Key Responsibilities:

• First line of inquiry for inbound customer queries, as well as transferring calls to the appropriate area.
• Record customer information on internal systems.
• Effectively handle customer enquiries over the phone, and respond to web enquiries.
• Work on a large Government account and provide high level quality service to their customer base.
• Assist with administrative and coordination tasks to support the business.
• Offer genuine guidance and support to members of the community and customers.
• Adapt across both transactional calls and more complex enquiries, giving guidance surrounding legislation and directing customer to resources where applicable.
• Develop and maintain knowledge of NSW legislation and policies in order to effectively problem-solve and advise customers.
• Strive to achieve internal targets and service levels.

You will need to:

• Candidates must have previous customer service experience (preferably in a call centre environment) and a genuine desire to work in the contact centre space.
• A good degree a computer literacy is required fore this role, with the ability to navigate a number of different IT systems.
• For this role, candidates must be able to pass a full background check.
• Visa holders will be considered, however candidates must be able to commit to the required duration of the assignment and 35 hours per week.
• Candidates must be able to work flexibly across a Monday - Sunday, 6am - 10pm rotating roster (including public holidays)

If this sounds like an opportunity you'd thrive in, please apply today!