Are you a highly organised and proactive individual with a knack for customer service and coordination? Join our dynamic team at KLM Hire, a leading provider of earthmoving equipment hire. We are seeking a Rental Controller to support our operations and keep things running smoothly behind the scenes.

Location: Thomastown, VIC

About Us
We are a proud, family-owned plant and equipment hire business based in Thomastown, Victoria. For over 10 years, we’ve built our reputation on reliable equipment, exceptional customer service, and a down-to-earth, friendly approach. We supply a wide range of plant machinery to the construction, landscaping, and civil industries – and we’re looking for the right person to help keep our hire operations running smoothly.

About the Role
As our Rental Controller, you will be the key point of contact for customers hiring equipment, ensuring the right gear is booked, ready, and returned in top condition. You’ll work closely with our workshop and delivery teams, keeping schedules tight, stock moving, and customers happy.

Key Responsibilities

Coordinate equipment hire bookings, returns, and extensions

Liaise with customers to provide hire advice and quotes

Schedule deliveries and collections with our drivers

Maintain hire records and rental agreements

Track and update equipment availability

Work closely with the workshop team to prioritise servicing and repairs

Handle invoicing and hire documentation

Provide customer service – both over the phone and in person

Liaise closely with managers to coordinate daily operations

Process customer payments and maintain accurate records

Organise transport and logistics for equipment deliveries and pickups

Communicate with the workshop team regarding equipment servicing and repairs

What we are looking for

Previous experience in a hire, logistics, or scheduling role (preferred)

Knowledge of plant & equipment or machinery (desirable but not essential – training provided)

Strong organisational skills with attention to detail

Confident communicator with a friendly, professional manner

Able to handle a fast-paced environment and juggle multiple priorities

Basic computer skills (hire software experience an advantage)

What We Offer

Supportive, family-oriented work environment

On-the-job training with opportunities to grow

Supportive team culture and hands-on training

Opportunity to work in a vital role within a growing industry

Monday to Friday hours

How to Apply
Apply through seek, email your CV and cover letter to [email protected] or call 0451007630