Your tomorrow starts with you today

Are you a passionate individual with a customer focused background in occupational rehabilitation, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need!

Who we are

At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.

We’re in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.

For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.

About the role

As a Customer service Administrator and scheduler, you will be our clients first point of and responsible for:

Scheduling appointments

Maintaining a professional demeanor, providing customer service over the phone and via email to all customers and stakeholders

Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process

Generating quotes and following up on quote approvals.

Communicating with support coordinators regarding matters of their referrals.

Booking in appointments for our clinicians

Being part of a team who work together to achieve results

To be successful you will:

Have experience in the occupational rehabilitation space

Have previous administration, customer service or call center experience

Be a confident communicator, well-presented and able to hit the ground running

Possess excellent computer proficiency skills including experience working with Microsoft Office

Have a passion for people, and an empathy to listen to their challenges and goals

Have the ability to maintain excellent internal and external relationships

Demonstrate a high attention to detail and have exceptional verbal and written communication skills

Be self motivated with a drive for achieving exceptional results

What we offer

At Humanity Health Group We emphasize the importance of our people focusing on their wellbeing, as we know that when you thrive, our clients receive the highest quality service.

Humanity Health Group is led by psychologists and other allied health professionals where we prescribe to the best evidence-based practices to support employee wellbeing.

The Humanity Health Group flower logo is represents the 8 areas of life: professional, physical, relationships, family, purpose, finances, mindset, and social. By joining Humanity Health you will have access to our HumanityLife policy which offers the following benefits in these 8 areas of life.

Please refer here for our company benefits - https://humanityhealthgroup.com.au/employee-benefits/