Be the voice and first impression of a growing technology company.
We're looking for a friendly, organised, and tech-curious Client Experience Coordinator to join our team. This is the perfect role for someone with a passion for helping people, amazing phone manners, and an interest in building a career in technology.

What you'll do:

Answer incoming calls and emails with professionalism, warmth, and efficiency

Be the first point of contact for clients, ensuring every interaction is positive and productive

Log and triage incoming IT requests into our ticketing system

Provide initial troubleshooting where possible, or direct issues to the right technician

Follow up with clients to keep them informed and supported

Maintain accurate, detailed records of all client interactions

You'll be a great fit if you:

Have exceptional phone etiquette and a genuine desire to help people

Take pride in creating a great first impression

Are curious about technology and eager to learn more

Stay calm, organised, and friendly in a fast-paced environment

Have strong attention to detail and follow-through

What we're looking for:

No formal IT experience required – we'll teach you

Previous customer service experience (retail, hospitality, call centre, etc.) highly regarded

Comfortable using computers and learning new systems

A proactive, positive, and professional attitude

Must have permanent right to work in Australia

Must be willing to undergo a National Police Check

Why you'll love it here:

Clear pathway to grow into the technology sector

On-the-job training and mentoring from experienced IT professionals

Friendly, close-knit team culture

Modern, well-located office close to public transport

If you're ready to bring your people skills into the world of IT, apply now with your CV and a short cover letter telling us why you'd be perfect for this role