Customer Service Specialist

Customer Service Consultant - Hardships & Collections
Join a Big 4 Bank and Make a Meaningful Impact
Are you driven by purpose and passionate about helping others? This is your opportunity to join a prestigious Big 4 bank and support customers through some of life's most challenging moments.

We're looking for empathetic and resilient Customer Service Consultants to join our Hardships & Collections team.

In this role, you'll provide compassionate, solutions-focused support to customers experiencing financial hardship-helping them regain stability and confidence in their future.

This is a full-time, 9-month contract role based in Parramatta, with strong potential for permanent conversion.
You'll enjoy career development, a supportive team environment, and the chance to make a real difference.

What You'll Be Doing

• Engage with customers facing financial hardship, offering tailored support and practical solutions.
• Handle enquiries with empathy, urgency, and professionalism.
• Use your resilience and positivity to guide meaningful conversations.
• Help customers navigate their way back to financial wellbeing.
• Apply negotiation and questioning skills to assess eligibility for hardship assistance.

What You'll Bring

• Previous experience in customer service or a contact centre environment.
• Confidence in managing sensitive conversations with care and professionalism.
• High levels of empathy, emotional intelligence, and resilience.
• A customer-first mindset with strong problem-solving abilities.
• Excellent attention to detail and accuracy in processing information.
• Prior experience in collections is highly regarded.

Why Join Us?

• Career Growth
  - Work with a leading Big 4 bank offering clear pathways for development.
• Supportive Culture
  - Join a collaborative team in a modern Parramatta office.
• Competitive Pay
  - Earn $38.99/hour + super + loadings, with potential for a permanent salary package.
• Stability & Opportunity
  - Full-time hours on a 9-month contract with high potential for extension or permanency.
• Purpose-Driven Work
  - Make a genuine impact by helping customers regain financial stability.

Role Details

• Location:
  Parramatta
• Roster:
  Rotating shifts Monday to Saturday, between 8:00am - 8:00pm
• Employment Type:
  Full-time, 9-month contract with strong potential for permanent conversion

If you're ready to use your skills to support customers through life's challenges and grow your career in banking, we'd love to hear from you.

Apply now
and take the next step in your career with purpose.