Customer Service

Customer Service Consultant - Hardships & Collections
Join a Big 4 Bank and Make a Meaningful Impact
Are you driven by purpose and passionate about helping people through life's challenges?

This is your chance to build a rewarding career with one of Australia's most respected Big 4 banks.
We're looking for Customer Service Consultants - Hardships & Collections to join our compassionate and solutions-focused team.

You'll be the voice of support for customers navigating financial hardship, helping them regain stability and confidence.
This is a full-time, 9-month contract with strong potential for permanent placement.

You'll receive
Comprehensive training, ongoing support, and access to career development pathways within a leading financial institution.

What You'll Be Doing

• Providing empathetic and tailored support to customers experiencing financial difficulty.
• Handling enquiries with professionalism, urgency, and care.
• Using your resilience and communication skills to guide customers toward financial recovery.
• Applying negotiation and problem-solving techniques to assess and offer appropriate hardship solutions.

What You'll Bring

• Experience in customer service or contact centre environments.
• Confidence in managing sensitive conversations with empathy and discretion.
• A strong customer-first mindset and a passion for helping others.
• Excellent attention to detail and the ability to work accurately under pressure.
• Collections experience is a plus, but not essential.

Why Join Us?

• Career Progression
  - Work with a Big 4 bank known for investing in its people.
• Supportive Environment
  - Be part of a collaborative team in a modern Parramatta office.
• Great Pay
  - Earn $38.99/hour + super + loadings, with the potential for a permanent salary package.
• Stability & Growth
  - Full-time hours with a high chance of contract extension or permanency.
• Purpose-Driven Work
  - Make a real difference in customers' lives every day.

Key Details

• Location:
  Parramatta
• Roster:
  Rotating shifts Monday to Saturday, between 8:00am - 8:00pm
• Employment Type:
  Full-time, 9-month contract with strong potential for permanent conversion

If you're ready to take the next step in your banking career and make a genuine impact, we'd love to hear from you.

Apply now and start your journey with a Big 4 bank that values your growth and your heart.