DFP Recruitment is currently seeking experienced Customer Service Officers to work within Administration for a State Government agency based in Parkes NSW. This role is fully on-site (office based) and requires availability Monday to Friday, 8:30am to 5:00pm (excluding public holidays).

The ideal candidate will have demonstrated customer service experience, preferably in a contact centre, administrative, or retail setting, and be confident working in a structured office environment.

Role responsibilities will include but not be limited to:

• Communicate with customers via email, phone, and mail regarding a range of government services, ensuring interactions are professional, friendly, and focused on customer satisfaction.
• Provide administrative support by managing incoming calls and emails, directing enquiries appropriately, and performing ad hoc tasks to support team objectives.
• Adhere to privacy legislation and confidentiality requirements, ensuring the integrity of all customer and organisational information.
• Maintain up-to-date knowledge of services, policies, and procedures to support accurate and efficient customer service.
• Build and maintain positive customer relationships through professional, high-quality service delivery, as measured by internal assessments and customer feedback.
• Contribute to continuous improvement initiatives by suggesting ideas and identifying opportunities to enhance workflow efficiency.
• Support a customer-focused culture by actively promoting service excellence and identifying improvements in administrative and service delivery processes.

In addition, successful candidates will demonstrate the following:

• 2–3 years’ experience in customer-facing roles or administration
• Excellent written and verbal communication skills
• Strong email etiquette and intermediate Microsoft Office skills (Outlook, Teams, Excel, etc.)
• A flexible, solutions-focused mindset with the ability to work in a fast-paced environment
• Technically confident, with the ability to learn new systems quickly
• Previous government experience is highly regarded but not essential

If this sounds like you and you're ready to take the next step in your customer service career, we’d love to hear from you!

Apply now, or for more information please contact Olivia Starr on 02 6162 7336 or email [email protected]. To note: Application deadline 12pm on Tuesday 22nd July 2025

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.