Senior customer service role

Senior Customer Service Consultant - NSW Government

Location:Parramatta
Contract: 3-month contract with potential for extension
Rate: $40 per hour + Super

About the Role:
Join a respected NSW Government department as a
Senior Customer Service Consultant. This is a great opportunity to contribute to public service delivery in a back-office environment, supporting internal and external stakeholders through administrative excellence and customer-focused solutions.

Key Responsibilities:

• Manage and respond to complex customer enquiries via phone and email.
• Perform accurate data entry and maintain internal systems and records.
• Provide administrative support across customer service operations.
• Handle escalated issues and ensure timely resolution in line with departmental policies.
• Liaise with internal teams to coordinate responses and ensure service standards are met.
• Contribute to process improvements and service delivery initiatives.

About You:

• Proven experience in a senior customer service contact centre role.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data entry.
• Ability to manage multiple tasks and meet deadlines.
• Experience working in government or regulated environments is highly regarded.
• Proficiency in Microsoft Office and CRM systems.

What's on Offer:

• Competitive hourly rate of $40 + Super.
• Convenient Parramatta location close to public transport.
• Opportunity to work within a high-performing government team.
• Potential for contract extension based on performance and business needs.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.