Customer service banking role

Customer Service Consultant - Hardships & Collections
Join a Big 4 Bank & Make a Real Difference!

Are you passionate about helping others and looking for an opportunity to grow your career with a prestigious Big 4 bank? We are seeking Customer Service Consultants - Hardships & Collections to join our team, providing compassionate and solutions-focused support to customers facing financial hardship. This is a full-time, temporary opportunity with the potential to transition into a permanent role, offering career growth, professional development, and the chance to truly impact customers' lives.

What You'll Be Doing:

• Engaging with customers experiencing financial hardship, providing tailored solutions.
• Managing customer enquiries with urgency, professionalism, and empathy.
• Demonstrating resilience and positivity to foster meaningful conversations.
• Guiding customers back to financial stability, helping them regain confidence in their future.
• Utilising negotiation and questioning skills to assess and apply hardship assistance where appropriate.

What You Need to Succeed:

• Previous customer service or contact centre experience.
• A proven ability to handle difficult conversations with care and professionalism.
• High levels of empathy and resilience to support customers during challenging times.
• A customer-first mindset and strong problem-solving skills.
• Excellent attention to detail and accuracy in processing information.
• Prior collections experience is highly regarded.

What's in It for You?

• Career Growth - Join a renowned Big 4 bank with pathways to develop and advance.
• Fantastic Workplace - Work in a modern office in Parramatta, surrounded by a supportive team.
• Competitive Pay - Enjoy an hourly rate of $38.99 + Super + loadings, with the potential for a permanent salary package.
• Full-Time Stability - Work full-time hours on a 9-month initial contract with high potential for extension or permanency.
• Make a Difference - Be part of a team that truly impacts customers' lives, helping them achieve financial stability.

Key Details:

• Location: Parramatta
• Roster: Rotating shifts Monday - Saturday, between 8:00am - 8:00pm
• Employment Type: Full-time, 9-month contract with high potential for permanent conversion

If you have the passion, resilience, and skills to support customers through life's challenges, we want to hear from you! Apply now and take the next step in your banking career!