Customer Service Banking

Full-Time Customer Service Specialist

Homebush, New South Wales, Australia (On-site)
Customer Service

Job Title: Customer Service Representative
Location: Homebush, then moving to Sydney CBD after 3 months,
Pay Rate:$36.80 per hour plus super plus loadings
Monday to Friday, full-time hours, rotating roster between 8am and 7pm
6-month contract may extend
The role will be starting on 18th August with an interview held onsite 7th August

About the company:
Join a well-known and regarded Bank, where they pride themselves on delivering exceptional customer service and innovative banking solutions. Committed to creating a supportive and inclusive work environment where your skills and career can flourish.

Role Overview:
We are seeking dedicated and professional Customer Service Representatives to join our team.
This role involves handling phone calls and data entry tasks. Comprehensive training will be provided to ensure your success.

Key Responsibilities:

• Handle inbound and outbound phone calls.
• Accurately enter data into our systems.
• Provide exceptional customer service and support.

Important Note:
In approximately 3 months, the office will relocate to the city. Please consider this when applying.

What you need:

• Excellent Communication Skills:
  Clear and effective verbal and written communication.
• Empathy:
  Understanding and sharing the feelings of customers.
• Problem-Solving:
  Ability to identify issues and find effective solutions.
• Active Listening:
  Fully concentrating, understanding, and responding thoughtfully.
• Attention to Detail:
  Ensuring accuracy in data entry and customer interactions.
• Positive Attitude:
  Maintaining a friendly and optimistic demeanor.
• Time Management:
  Efficiently managing time to handle multiple tasks.

What We Offer:

• Competitive hourly rate of $36.80ph plus super plus loadings.
• Comprehensive training and support.
• A collaborative and inclusive work environment.
• Opportunities for career growth and development.
• Great name to have on your CV

How to Apply:
e. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.