Responsibilities:

High Quality, Accurate and Professional Customer service

Answering client enquiries in a timely manner

Coordinate maintenance and repairs works with plumbers

Maintain accurate compliance records, licences, and safety documentation

Prepare regular reports on work orders statuses

Schedule and manage jobs using ServiceM8

Liaise directly with local Government and Council departments regarding permits and invoicing processing

Process and manage customer invoices, ensuring accuracy and completeness

Communicate with customers regarding any invoice discrepancies or issues

Maintain accurate records of invoices, payments and receipts

Assist with other administrative tasks as required, such as data entry, filing, and correspondence

Keeping internal systems and HR records accurate and up to date