Position: Customer Operations Support Officer
Start: ASAP
Likely Duration: Permanent position
Salary: $31 to $35 per hour (dependant on experience)
Location: Port Macquarie

Overview
Join a fast-growing, dynamic company based in the stunning coastal town of Port Macquarie, where we specialise in custom-made Australian scoreboards, electronic LED signs, and large-format screens. We're not just building displays — we're creating moments that wow crowds!

If you're looking for a role that keeps you on your toes — one where you can put your customer service, sales, accounts, and admin skills to great use — then this is the perfect opportunity. From processing orders to wrangling spreadsheets, your days will be full of variety, challenge, and reward.

And the best part? You'll enjoy a work-life balance that others only dream about — with beaches, cafes, and a relaxed lifestyle right at your doorstep.
Excited? You should be. Apply now and become part of a team that's as vibrant and forward-thinking as the tech we build.

Primary Purpose of the Position
The Customer Operations Support Officer serves as the first point of contact for all sales enquiries related to our outstanding product range. In this role, you'll be responsible for processing customer orders, carrying out purchasing activities, maintaining optimal stock levels, and coordinating production schedules to ensure timely dispatch via freight services.

About you
We're looking for someone who is self-motivated, proactive, and eager to take ownership of their role. You'll thrive in a fast-paced environment, with the ability to prioritise tasks, multitask effectively, and quickly adapt to changing demands. A strong technical aptitude and an understanding of a manufacturing environment will set you up for success, especially when paired with great troubleshooting and coordination skills.

Equally important is your approach to customer service — warm, friendly, and professional at every interaction. You'll be a natural team player, able to work collaboratively within a small and efficient team, contributing positively to the workplace culture while ensuring high standards of service and support.

Key Accountabilities/Responsibilities:

• Respond promptly and professionally to customer enquiries across the full product range, ensuring a high standard of service.
• Accurately maintain records using a range of systems and tools including OneDrive, WhatsApp, and Microsoft Excel.
• Provide proactive support through initial customer engagement and after-sales follow-up to ensure timely and satisfactory resolution of enquiries.
• Monitor and maintain appropriate levels of stock and consumables to support production and service delivery.
• Coordinate the ordering of parts and materials in line with operational needs.
• Process purchase orders using Xero, ensuring accuracy and compliance with procurement procedures.
• Assist with accounts payable and receivable functions, supporting timely financial transactions.
• Assist in the development and execution of production schedules, working closely with relevant team members to monitor progress and ensure deadlines are met.
• Liaise with freight providers to coordinate the efficient dispatch of goods and manage logistics schedules.
• Maintain and update the Wrike work management platform to support workflow transparency and team collaboration.
• Coordinate and process customer sales requests, service quotations, invoicing, and payment follow-up in a timely and accurate manner.

Work hours are 8.00 am to 4.15 Monday to Thursday, and 8.00 am to 3.45 pm on Fridays.

Desirable Criteria

• Intermediate MS Excel Skills
• Previous CRM (Nutshell) and Work Management System (Wrike) highly regarded
• Fantastic customer service and sales experience
• Ability to work well as part of a team

Essential Criteria

Appointments are subject to the following checks/ clearances:

• Reference checks
• Rights to Work in Australia
• FitWorker 360 Mental, Behavioural and Physical Assessment

When applying for this role, please include a Word version of your resume (not PDF). Please note that only Australian based applicants will be considered for this role.

By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job Ref 1065133 - Customer Operations Support Officer. Your details may be provided to the Client to progress your application.

Apply Now!
Job Code: 1065133
Recruitment - Port Macquarie
#recruitment