Job description

Opportunity: Senior Receptionist
Location: West Dental & Implants
Full-Time hours | Friendly Team | Supportive Environment

Are you a confident, organised, and patient-focused professional looking to make a real impact in a warm and welcoming dental setting? West Dental & Implants - Dental Practice is seeking a Senior Receptionist to join our team on a Monday to Friday-time basis.

This is a fantastic opportunity for someone who enjoys both patient care and administrative work in a calm, professional environment.

Your Key Responsibilities

Treatment Coordination & Patient Communication

Welcome and onboard new patients, explaining treatment options clearly and compassionately

Promote and confidently present our plans

Support dentists with treatment planning:

Input treatment plans into our dental software

Prepare estimates, consent forms, and info sheets

Present cases and payment options to patients

Schedule appointments and assist with financial arrangements

Track daily treatment figures and accepted plans

Manage follow-ups, recalls, and outstanding treatments

Provide complimentary consultations and create patient reports

Reception & Administrative Duties

Handle phone and email enquiries, especially from new patients

Monitor patient sources and marketing feedback

Support in running a smooth reception operation

Perform general administrative duties as required

Maintain a calm, professional, and supportive environment for both patients and colleagues

We’re Looking For Someone Who Is:

A confident communicator, especially when discussing treatments

Friendly, approachable, and reliable

Highly organised and calm under pressure

Experienced in dental is preferred

Comfortable with dental software (training provided if needed)

What We Offer:

Supportive and collaborative team environment

Ongoing training and professional development

A role where you can truly make a difference in patients’ dental journeys

Job Types: Full-time, Permanent, Casual

Pay: $35.00 – $45.00 per hour

Benefits:

Employee discount

Schedule:

Monday to Friday

No weekends

Education:

High School (Year 12) (Required)

Experience:

Dental receptionist: 1 year (Required)

Work Authorisation:

Australia (Required)

Work Location: In person