Customer Support Representative - Technical

· Fortune 100 Cloud based blue chip organization

· Offering: $450/day including super

· Hybrid work

· Location: Sydney CBD

We are seeking a motivated Customer Support Representative to join our Customer Support team in Sydney working in our Global Contact Centre, supporting our globally growing customer base. You shall be responsible for providing best-in-class support, to ensure a positive customer experience.

In this role you will:

• Professionally answer calls from customers and partners.
• Log cases by gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected.
• Teach new customers and partners how to log cases by themselves.
• Assign cases to the appropriate SME Team.
• Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.

Required skills:

• The ability to communicate effectively with people at all levels.
• Technical background and ability to learn and absorb technology quickly
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
• Basic understanding of ITIL Skills and business processes.
• 2- 4 years working within an IT environment
• The ability to work as part of a team and on your own initiative.
• Customer Service experience not essential however it would be beneficial.

Good to have:

• Prior experience working in a contact center environment is not essential however it would be beneficial.
• Knowledge of the ServiceNow Platform is not essential however it would be beneficial.
• Experience with using and troubleshooting SaaS applications.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to [email protected] for a confidential discussion.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.