Technical Support Engineer - UX

· Fortune 500 cloud based blue chip organization

· 12 months contract opportunity - with a high potential to go permanent

· Offering: $450/day including super

· Location: Sydney CBD - Hybrid work Arrangements

About the role:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

In order to be successful in this role, we need someone who has:

• Demonstrated ability to troubleshoot the most difficult technical issues
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept.
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Strong experience with JavaScript, AngularJS and Jelly.
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object-Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Nice to have: Familiarity with Linux, UNIX or other OS
• Excellent client/ customer management skills
• Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers

Education Qualifications:

Bachelor's or higher in Computer Information Systems or equivalent experience in a related field.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to [email protected] for a confidential discussion.

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