Logo for Customer Service Officer

Customer Service Officer

Hays | Contact Centres
Kingsgrove, NSW
A$37 p/h + super
Call Centre & Customer Service → Customer Service - Call Centre
Contract
On-site

Posted 7 days ago


Your new company

Work for a well-known facilities service based in Kingsgrove.

Your new role

  • Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
  • Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
  • Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
  • Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
  • Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

  • Proven experience in data entry with a high level of accuracy.
  • Previous contact centre experience
  • Strong knowledge of CRM systems and MS Office.
  • Exceptional attention to detail.
  • Ability to work independently and manage multiple tasks within the specified time frame.
  • Excellent communication and customer service skills.
  • Previous experience in a facility management or service delivery environment is a bonus.

What you'll get in return

  • $37 p/h + super
  • 6 month contract with possible extension
  • Based in Kingsgrove (parking close by)
  • Monday - Sunday 7am - 10pm, 8 hours per day (penalty rates apply)
  • 5 days in the office
  • ASAP start
  • Friendly, supportive and flexible team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


About Hays | Contact Centres

Ringwood, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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