Business Support Officer - Immediate Start

Join a growing renewable energy team and make a real impact

⚡Static Solar & Electrical , in partnership with Nickel Energy, is expanding our team with a new Business Support Officer role. We’re looking for someone who is organised, tech-savvy, and passionate about providing excellent service to both our internal teams and our valued customers.

If you’re looking for a supportive, close-knit team where your contributions truly matter, and where your skills and career goals are valued, then this is the company for you. At Static Solar & Electrical, we pride ourselves on creating a positive and collaborative workplace, prioritising your well-being, encouraging your growth, and maintaining a healthy work-life balance — so you’ll never feel like just a number.

Plus, you’ll get to work in the beautiful Tweed Northern Rivers region, surrounded by stunning natural landscapes, a vibrant community, and a relaxed lifestyle that perfectly balances work and leisure.

About the Role

This is a dynamic and varied position where no two days are the same. You’ll play a key part in supporting our solar, battery, and electrical projects from start to finish — while also being the first point of contact for customers needing technical assistance with their solar systems.

Your work will directly contribute to our smooth project delivery, accurate stock management, and exceptional customer service standards.

Key Responsibilities

Provide first-line technical support to customers experiencing solar system issues, including basic fault-finding and escalation to field technicians.

Manage procurement for materials, parts, and equipment, ensuring timely delivery to meet project deadlines.

Oversee stock control, including monitoring inventory levels, tracking usage, and coordinating restocking.

Schedule service and installation jobs across Static Solar & Nickel Energy

Manage project and service job files, ensuring compliance and WHS documentation is complete and accurate.

Liaise with suppliers for ordering, tracking, and resolving any supply chain issues.

Support the field teams with real-time information and resources during service calls and installations.

Maintain accurate service records and prepare customer follow-up reports.

What We’re Looking For

Strong communication skills and a customer-first approach.

Experience in scheduling, procurement, or stock management (solar knowledge highly regarded, but not essential if you’re willing to learn).

Background in a support, service, or technical helpdesk role (solar/electrical knowledge highly regarded, but not essential if you’re willing to learn).

Solid organisational skills with a keen eye for detail.

Ability to manage multiple priorities in a fast-paced environment.

Confidence with computer systems, CRM platforms (Zoho, Simpro, ServiceM8) , and documentation processes.

Why Join Us?

Be part of a growing renewable energy business making a positive environmental impact.

Work across two innovative companies with a supportive, down-to-earth team.

A role that blends technical problem-solving, logistics, and business administration.

💰 Salary: Competitive, based on experience