About us

Founded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing in-home Aged Care providers, we built the only digital care management platform created by care, for care.

Our flagship platform, Lookout, is an all-in-one B2B SaaS solution that empowers service providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a strong focus on intuitive design and interoperability, it connects staff, care workers, and clients through personalised interfaces tailored to each user’s role in the field, office, or home.

About the role

The ICT Operations and Security Lead is a newly created role to shape the internal systems and practices that will enable our next stage of growth. Taking over reigns from the CTO, you’ll lead how we manage ICT security, architecture, risk, and SOC 2 compliance. You’ll work closely with our MSP to ensure stellar delivery of internal services like help desk, onboarding, offboarding, and device management. If you’re someone who enjoys building strong systems and collaborating across teams to drive positive sum change in a growing B2B SaaS business, we’d love to hear from you.

The core responsibilities of the role include:

Oversee day-to-day ICT services, device management, and incident response in partnership with our MSP

Maintain a roadmap of operational and compliance improvements aligned to growth and risk

Architect core systems and identity access such as Microsoft Entra ID, Kandji, and Atera

Maintain strong security and compliance practices, including SOC 2 audits, access reviews, SEIM, and disaster recovery planning

Drive continuous improvement by delivering system improvements and operational efficiencies

Champion best practice through training, awareness campaigns, and expert guidance

Respond to security assessments, RFPs, and due diligence requests alongside our Sales and SRE teams

Do you have what it takes?

5+ years in ICT operations or systems management

Bachelor of Information Technology, Computer Science, or equivalent

Proven ability to lead ICT improvement and change management initiatives

Experience working with or managing MSPs and monitoring SLAs

Experience implementing and managing endpoint security, access controls, SEIM and monitoring tools such as Datadog

Expert knowledge of Microsoft Entra ID (Azure AD) or equivalent identity manager, SSO, and RBAC

Expert knowledge of macOS and iOS ecosystems

Familiarity with SOC 2 or similar compliance frameworks (e.g., ISO 27001), Australian Privacy Principles, and GRC tools such as Vanta

Excellent problem-solving and troubleshooting skills.

Bonus: Scripting (Python, Shell) or low code (Zapier, Workato, AI agents) for automating repetitive tasks

Bonus: Cloudflare Zero Trust for securing endpoints

Bonus: Yubikeys for 2FA

Unlimited working rights in Australia

A successful National police check, or willingness to apply

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A base salary between $130,000 and $140,000 depending on your skills and experience.

Work remotely from anywhere in Australia as long as you have a stable internet connection and a comfortable setup. We do have offices and hubs throughout the country for face to face.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our Employee Assistance Program, where you can receive free confidential and professional counselling.

Parental leave benefits – All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

Working for a company that has an employee engagement score that is 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of The Lookout Way and our sibling company, Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about The Lookout Way here:
https://www.thelookoutway.com

How to apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.