Service Desk Team Lead

Sharp & Carter is partnering with a Managed Service Provider firm based in Perth's CBD. This boutique firm, is a close-knit team and is expanding to meet growing project demands. Where they are now seeking a Service Desk Team Lead, a chance to guide a technical team. This is a chance to work with a broad range of industries on projects such as Mining, Agriculture, and Professional Services.

The Role:
As a Service Desk Team Lead, you’ll take charge of a high-performing technical support team within a fast-paced managed services environment. This role combines leadership, hands-on support, and strategic thinking. Acting as the key escalation point for complex technical issues.

You’ll also play a critical role in shaping the support function, driving efficiency, maintaining excellence, and helping the team evolve alongside advancements in Microsoft 365, automation, and cloud technologies.

Key Responsibilities:

• Lead, support, and mentor a small service desk team, ensuring timely and effective incident resolution
• Serve as the escalation point for complex Level 2 issues across hardware, software, and networking.
• Oversee day-to-day operations of the helpdesk.
• Provide hands-on support for Microsoft 365, SharePoint, Teams, Intune, and Exchange
• Manage RMM platforms and implement automation tools using PowerShell and scripting
• Collaborate with clients and internal stakeholders to deliver proactive, client-centric IT solutions

About You:

• Experienced in a Level 2.5/3 or Service Desk Lead role within a Managed Services environment
• Technical across M365, Servers, Networking.
• Familiar with RMM tools (e.g., ConnectWise, Datto)
• Comfortable balancing team leadership with hands-on support
• Strong communicator with a customer-first approach and stakeholder engagement experience
• Keen on developing others while also continuing to grow your own career.

Benefits:

• Annual fitness incentives and team health support
• New Offices
• Career growth plans, tailored training, and ongoing development
• A high-spec laptop and access to tier-1 business tools
• Performance incentives, regular feedback, and growth pathways
• A fun, collaborative team that genuinely supports one another

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for more information, please contact Ashton Goode at [email protected].