This is a newly created role, due to the expansion of our ICT team. We are seeking a highly experienced ICT Training & Support Technician for a permanent full-time role based at Swan Christian College, Midland.

As the ICT Training & Support Technician, you will serve as the primary customer-facing representative for technical support within schools, focusing on high-quality service delivery. This position offers a mix of on-site and remote support to 1,500 staff and students across a network of schools, ensuring the delivery of secure, efficient, and user-friendly ICT services. The role reports directly to the ICT Service Manager.

Your key responsibilities:

• Provide Level 1 and 2 technical service desk supports for staff and students, including but not limited to troubleshooting, device setup, and ICT asset coordination.
• Engage with stakeholders to understand support needs, deliver training, and improve digital literacy and citizenship.
• Supervise external contractors and support routine ICT maintenance, performance monitoring, and issue escalation.
• Contribute to professional development through ongoing training, certifications, and promoting a culture of learning.
• Support continuous service improvement by identifying process enhancements, ensuring policy compliance, and participating in digital transformation initiatives.
• Promote data security best practices, assist with audits, maintain documentation, and generate operational reports.

To be successful in this role:

• Personal Christian faith and commitment to the Lord Jesus Christ and be an active member of a Christian Church.
• Agreement with SCEA's Statement of Faith and living a lifestyle consistent with this Statement.
• Relevant TAFE/Tertiary qualification and minimum 2-3 years of industry experience in a similar capacity.
• Demonstrated capability in supporting and administering Apple MacOS, IOS, Microsoft Windows, Microsoft 365, Jamf, and related hardware, including Apple and Windows laptops, iPads, audio-visual equipment, and printers.
• Demonstrate strong problem-solving skills
• Excellent communication and customer service abilities.
• Proactive and detail oriented.

Desirable

• certifications from Microsoft, CompTIA, Apple, or Jamf are highly regarded.

Who We Are

The Swan Christian Education Association (SCEA) was first established in 1982 and currently operates seven Schools across the Perth metropolitan area. Across our network of Schools, we strive to value and empower every student to become all God created them to be. Today, SCEA is a not-for-profit association with more than 5000 students, 900 staff, with a head office located in Midland.

How to Apply

If you share our values, then please read the attached information pack that includes the job description for more information on the role, including a full list of duties and selection criteria to address.

Online applications should be submitted by 22nd August 2025, however shortlisting will begin immediately, and SCEA reserves the right to close this advert before this date.

To apply, please submit the following documents as part of your online application by clicking 'Apply':

• Your reason for applying for the role
• A Christian lifestyle statement, addressing the Essential and Desirable Selection Criteria
• An outline of the skills, knowledge, and experience you would bring to the position

1. A current resume/CV
2. A covering letter that includes:
3. Please also attach copies of any relevant qualifications, registrations, a current Working with Children Card, and a Department of Education Police Clearance (if available). If you do not currently hold a Police Clearance, please indicate your willingness to obtain one in your cover letter.
   
   

Only online applications that provide the above requirements will be considered.

For confidential queries, please contact Wayne Fewster, [email protected]